Contact & Assistance
At Bitubo USA, we are committed to providing fast, accurate, and dedicated support to every customer, rider, dealer, and business partner.
To help us direct your request to the right team, please use the dedicated contact below based on the type of assistance you need.
For Final Customers / Riders
Whether you are looking for the right suspension product for your motorcycle, need technical information before purchasing, or require support after installation, the Bitubo USA team is here to help. Sales & Product Availability sales@bitubousa.com
Please contact our Sales Team for:
• Information about Bitubo products
• Product availability
• Help finding the correct product for your motorcycle
• Questions about products not currently shown in the “Search by Your Motorcycle” section on our homepage
• General commercial information before purchasing
If you cannot find your motorcycle or the product you are looking for on our website, please contact us and our team will be happy to assist you. Technical Support service@bitubousa.com
Please contact our Technical Support Team for:
• Technical questions before purchasing
• Technical questions after purchasing
• Product setup information
• Installation support
• Product customization requests
• Warranty assistance
• After-sales technical support Customer Service customerservice@bitubousa.com
Please contact our Customer Service Team for:
• Questions about an existing order
• Shipping updates
• Delivery information
• Required documents
• Website assistance
• General support related to orders already placed
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For Dealers, Service Centers & Business Partners
Bitubo USA works closely with dealers, distributors, workshops, racing professionals, and authorized service centers to provide high-level support and reliable communication. Dealer & Business Inquiries sales@bitubousa.com
Please contact our Sales Team for:
• Information about becoming a Bitubo USA dealer
• Dealer programs and business opportunities
• Commercial information
• Product availability
• Pricing and quotations
• Product information not currently listed in the “Search by Your Motorcycle” section on our homepage
• Support in identifying the correct products for your customers
If you are interested in becoming a Bitubo USA dealer or would like to discuss a business opportunity, our Sales Team will be glad to assist you. Technical Support & Authorized Service Centers service@bitubousa.com
Please contact our Technical Support Team for:
• Technical pre-sales support
• Technical after-sales support
• Product customization requests
• Warranty assistance
• Support for Authorized Bitubo Service Centers
• Technical questions related to installation, setup, maintenance, or product application Customer Service, Orders & Shipping customerservice@bitubousa.com
Please contact our Customer Service Team for:
• Existing order status
• Shipping dates
• Tracking or delivery information
• Required documentation
• Website support
• General assistance related to orders currently in process
